Asterism Services LLC ("Asterism Services," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, use our onboarding flow, contact us, or use our dispatch-related services.

Asterism Services provides dispatch support services for motor carriers. We are not a freight broker, freight forwarder, shipper, or third-party logistics provider (3PL). This Privacy Policy applies to information collected through our website, carrier onboarding forms, customer support interactions, and related service workflows.

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1. Information We Collect

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We may collect the following categories of information:

 

   A) Personal and Business Information You Provide
 

• Full name

• Company name

• Email address

• Phone number

• Mailing or business address

• MC number and DOT number

• EIN and other business identifiers you provide

• Fleet, truck, trailer, and dispatch preference details

• Insurance contact and policy information

• Agreement signature details

• Uploaded onboarding documents and files
   

   B) Verification and Transaction Information
 

• Email and phone verification records

• Session identifiers and onboarding submission identifiers

• Payment-related metadata such as Razorpay order IDs, payment IDs, subscription IDs, payment status, and billing status

• Support requests, messages, and service history
   

   C) Technical and Security Information
 

• IP address

• Browser type and device information

• User agent data

• Website activity needed for security, fraud prevention, troubleshooting, and service delivery

• Rate-limit, verification, and security event logs

   D) Address Autocomplete and Third-Party Form Assistance
 

When you type an address into our onboarding flow, the address text may be sent to our autocomplete provider to return address suggestions before you submit the form.

2. How We Collect Information
 

We collect information:
 

• Directly from you when you complete forms, upload documents, sign agreements, request support, or communicate with us

• Automatically through our website and security tools

• From payment, messaging, verification, and infrastructure providers that help us operate our services

• From public or business records you provide or authorize us to use as part of onboarding and compliance review

3. How We Use Information

We use personal information to:
 

• Create, verify, and manage your carrier onboarding

• Confirm your identity, contact details, and service eligibility

• Communicate with you about onboarding, dispatch services, account status, billing, and support

• Process one-time fees and recurring subscription charges

• Generate, deliver, and store service agreements and related records

• Review documents and service information you submit

• Detect fraud, abuse, unauthorized activity, and technical issues

• Maintain system security, logs, backups, and audit records

• Comply with legal, regulatory, tax, accounting, and contractual obligations

• Improve our website, workflows, and support experience

We do not sell your personal information for money.
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4. SMS, Email, and Phone Communications

By providing your contact details, you agree that we may contact you regarding account verification, onboarding, billing, service updates, dispatch communications, and customer support.

If you opt in to SMS communications, message frequency may vary. Message and data rates may apply. You can reply STOP to stop SMS messages and HELP for assistance where applicable.

 

5. When We Share Information
 

We share information only as reasonably necessary to operate our business and provide services, including with:​
 

• Supabase for secure database, storage, and backend infrastructure

• Razorpay for payment processing, subscriptions, and payment status handling

• Twilio for phone verification and related messaging workflows

• Brevo for email delivery and verification emails

• Cloudflare Turnstile for bot and abuse prevention

• Photon by Komoot for address autocomplete suggestions

• Professional advisors, auditors, insurers, payment partners, or service providers working on our behalf under appropriate confidentiality obligations

• Government agencies, regulators, law enforcement, courts, or counterparties when required by law, subpoena, legal process, or to protect rights, safety, and property
   

We may also disclose information as part of a merger, acquisition, financing, restructuring, or sale of business assets.

 

6. Cookies and Similar Technologies
 

We may use cookies, browser storage, and similar technologies for:
 

• Site functionality

• Security and fraud prevention

• Session continuity

• Performance and troubleshooting
   

You can control cookies through your browser settings, but disabling some technologies may affect how the site functions.

 

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

In general:
 

• Verification and onboarding session data may be retained for a limited operational period

• Abandoned draft onboarding records may be deleted on a scheduled basis

• Completed onboarding, billing, signed agreement, and compliance-related records may be retained longer for legal, audit, tax, operational, and dispute-resolution purposes

When information is no longer reasonably needed, we may delete, anonymize, or securely archive it.


8. Data Security
 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include encryption in transit, access controls, secure storage, role-based permissions, security logging, verification workflows, and provider-level protections.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices
 

Depending on your location, you may have the right to request:

 

• Access to the personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of certain personal information, subject to legal and operational exceptions

• Information about how we process and disclose your information

• Opt-out from non-essential marketing communications

To make a privacy request, contact us using the details below. We may need to verify your identity before processing your request.

 

10. California Privacy Notice
 

If you are a California resident, you may have rights under California law, including the right to know, access, correct, delete, and receive information about categories of personal information collected and disclosed, subject to applicable exceptions. We do not sell personal information for monetary consideration.

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11. Children's Privacy
 

Our services are intended for adults and business users. We do not knowingly collect personal information from children under 13, and we do not direct our services to children.

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12. Third-Party Websites and Services
 

Our website and services may link to or integrate with third-party services. We are not responsible for the privacy, security, or content practices of third-party websites, payment providers, verification providers, load boards, or external services. Their policies govern their own practices.

 

13. International Processing
 

Our service providers may process information in the United States or in other jurisdictions where they operate. By using our services, you understand that your information may be processed outside your state or country, subject to applicable legal safeguards.

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14. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Effective Date. Your continued use of our website or services after changes become effective means the updated Privacy Policy applies going forward.

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15. Contact Us
 

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Asterism Services LLC
4030 Wake Forest Road, Suite 349

Raleigh, NC 27609
Phone: (800) 966-1241
Email: support@asterismservices.com